HOW A CASE RUNS
Four steps, all managed for you.
- 01Initial responseOn-site within 24 hours. A short inspection, room by room, to confirm activity, followed by immediate, professional containment.
- 02Monitored heat treatmentControlled thermal treatment of the whole property. Calibrated sensors, logged automatically every 60 seconds.
- 03Clearance checkA clearance check on day 14, and a Clearance Certificate when all is clear.
- 04Certificates and warrantyOfficially certified. Signed, dated and numbered, with a warranty status anyone can check at exuro.co.uk/verify.
OUR BED BUG WARRANTY
If bed bugs come back inside your warranty, so do we!
Your warranty belongs to the property: 60 days, or 180 with Gold, with one free reheat. If we find no evidence of bed bugs at the initial response, we don't recommend treatment, and you are refunded everything except the £140.
Read the warranty →Why we heat instead of spray
- Most bed bugs are now resistant to the sprays commonly used. A 2026 study of bed bugs from 9 European countries found that 85.7% carried the key resistance gene.
- A spray usually needs three to four visits over six weeks.
- Many sprays do not kill eggs.
- Heat kills eggs, nymphs and adults in one visit.
- One visit means one day of preparation, not four.
It happened to us.
Exuro exists because we paid for a heat treatment, and the chart said 80 degrees. On the second night we killed three bed bugs in fifteen minutes. The heat treatment had not worked. The report arrived days later and told us nothing we could check, and when it was finally over, we still couldn't say what had. So we built the company we needed that week: one that proves its work, and never asks you to take its word.
Read our story →